shipping policy
Shipping Policy for Heavy Metal Tig Rigs
Welcome we specialize in welding equipment and various welding accessories. Our commitment is to provide you with high-quality products and efficient service. Below is our Shipping Policy:
1. Shipping Areas:
We ship only domestically. Please note that shipping rates and delivery times may vary depending on the destination.
2. Shipping Options:
• USPS Advantage: Expect delivery within 5-15 business days.
• USPS 3 day priority: 3-5 business days.
3. Shipping Charges:
At Heavy Metal Tig Rigs, we do not offer free shipping. Shipping charges will be calculated and displayed at checkout based on your order and shipping destination.
4. Order Processing Time:
Orders are typically processed within 1-2 business days. During periods of high demand, processing time may extend to 2-3 business days. At Heavy Metal Tig Rigs we dispatch your order as quickly as possible, often next day shipping.
5. Tracking Your Order:
Once your order is dispatched, you will receive a shipment confirmation email from Heavy Metal Tig Rigs with a tracking number. You can use this number to track your order’s progress.
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7. Stolen Packages
In the unfortunate event that your package is stolen after delivery, Heavy Metal Tig Rigs recommends the following steps:
1. Check the Shipping Information: Verify the shipping address in your order confirmation email to ensure the package was delivered to the correct address.
2. Look Around the Delivery Location: Sometimes, carriers leave packages in hidden spots to prevent theft. Check around your doorstep, garage, and any other locations where the package could be placed.
3. Check with Neighbors and Household Members: Often, someone else might have picked up the package for safekeeping or it was delivered to a neighbor by mistake.
4. Contact the Shipping Carrier: Report the missing package to the carrier used to ship your order. They may have more information on the package’s delivery or can offer solutions.
5. File a Police Report: If you suspect the package was stolen, filing a police report can help in the investigation and may be required for insurance claims.
6. Contact Our Customer Service: After completing the steps above, if your package is still missing, please contact us at infosupport@heavymetaltigrigs.com with your order number and a brief explanation of the situation. We will assess the issue on a case-by-case basis to find a satisfactory resolution.
Please note: Heavy Metal Tig Rigs is not responsible for packages once they have been confirmed as delivered by the shipping carrier. However, we understand the frustration of missing deliveries and will do our best to assist you in resolving the issue.
8. Returns and Exchanges:
For information on returns and exchanges, please refer to Heavy Metal Tig Rig's Return Policy.
Thank you for choosing Amplified Welding for your welding needs. If you have any questions or concerns regarding our shipping policy, please contact us at infosupport@heavymetaltigrigs.com